Coronavirus (COVID-19) Information for our Customers - For our latest updates on deliveries, collections, returns and more - click here

CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

As from Friday 27th March 2020, until further notice, UK Timber Limited will be taking online orders via our websites only. This is to ensure the safety of both our employees and customers. Our production and deliveries remain unaffected, however, we are unable to offer collections and the usual delivery time guidelines will inevitably be extended during this exceptional period, so we ask that you please bear with us.

You can contact us at sales@uk-timber.co.uk through our web-chat services, where we will endeavour to answer your enquiries as soon as possible. We apologise for any inconvenience caused during this difficult time and would like to thank you for your continued support.

As the situation is changing daily, we will be updating this page with up-to-date information regularly. Please find below some FAQ’s:

Can I still order over the phone?

As from Friday 27th March 2020, until further notice, UK Timber Limited will be taking online orders via our websites only.

Can I still order online? Yes, you can still order online as normal.

When will my order arrive?

We are aiming to keep to all of our delivery times, however, please bear in mind that your order may take a little longer to arrive than usual. Our current delivery timescales are as follows:

  • Local delivery (within 10 miles of NN17 5UE) – Up to 10 working days
  • Nationwide delivery (UK Mainland only) – Up to 20 working days

Please be aware that these are estimated and dependent on Government guidelines going forward. You will be called 24 hours prior to your delivery, to let you know when we are on our way and to give you an estimated time of arrival. If you are concerned, please contact our Customer Service Team via our social channels, webchat service or at sales@uk-timber.co.uk, however please note that due to us following the social distancing guidelines, we may take longer than usual to get back to you.

Are your Trade Counters still open?

Due to the unfolding situation with Coronavirus (COVID-19), sadly our trade counters are now temporarily closed. However, you can still shop with us online as normal.

When will your Trade Counters reopen?

This is a rapidly changing situation and we will continue to follow the advice of the Government and Public Health England. We will keep you updated.

Are you able to collect your order?

To ensure the safety of our employees and our customers, we are not allowing orders to be collected. If you have already placed an order and have requested collection, please contact us via our social channels, webchat service or at sales@uk-timber.co.uk to arrange delivery. Please note that due to us following the social distancing guidelines, we may take longer than usual to get back to you.

Can I still receive deliveries if I’m self-isolating?

Yes, you can still receive your delivery. Our deliveries are dropped to your kerbside, therefore no contact with our driver is required.

How do I contact you?

If you query is urgent, please contact our Customer Service Team via our social channels, webchat service or at sales@uk-timber.co.uk, however please note that due to us following the social distancing guidelines, we may take longer than usual to get back to you. We understand that these are worrying times for everyone and we truly hope that you and those around you are all staying safe. We would like to thank you for your patience and understanding during this time.