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CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS
As the situation is continuously changing, we will be updating this page with up-to-date information regularly. Please find below some FAQ:
When will my order arrive?
We are aiming to keep to all of our delivery times; however, please bear in mind that your order may take a little longer to arrive than usual. You can find out latest delivery information here.
Are your Trade Counters still open?
Yes, our Trade Counters are still open. As per the Governments guidelines, we request that when entering our sites, you wear a mask and keep 2m apart from any other person on-site to help reduce the spread of coronavirus (COVID19).
Are you able to collect your order?
Yes, you are able to collect your order. All customers looking to collect will be notified before arrival that their order is complete and ready to collect. As per the Governments guidelines, we request that when entering our sites, you wear a mask and keep 2m apart from any other person on-site to help reduce the spread of coronavirus (COVID19).
Can I still receive deliveries if I’m self-isolating?
Yes, you can still receive your delivery. Our deliveries are dropped to your kerbside; therefore, no contact with our driver is required.